Interpersonal Communication Of Listening †Myassignmenthelp.Com

Question: Discuss About The Interpersonal Communication Of Listening? Answer: Introducation Communication skills are most important as they support in transferring ideas and information in proper manner(Keyton et al. 2013). The present essay is based on analysis of three key interpersonal skills that involves listening, feedback and questioning in selected profession which is nursing. Further, all these skills are most significant as they provide the base in sharing thoughts and the individual to whom information has been shared can act accordingly. Apart from this, the concept of communication has been supported with the help of communication theory. Presence of appropriate communication skills supports nurses to perform better in healthcare profession as ideas can be shared in the better manner, and in turn, it leads to fruitful results. Interpersonal Communication Skills Of Listening, Feedback And Three Questioning The interpersonal communication skills related to listening is considered to be most significant where this skill requires interpretation of both visual and audio stimuli with the motive to gain clarification of an idea that is shared with the help of external source. Listening skill is only effective when nurse is capable enough of gathering facts and on the basis of the same meaning of the message can be understood easily. Conscious listening directly leads to effective judgment as in case if any individual is able to listen to the message shared in the proper manner and can interpret accordingly then this allows in proper judgment. Apart from this, effective listening skills allow in resolving disputes and another form of issues in the proper manner with the nursing profession(Rost Candlin 2014). The most important aspect is to listen to the message shared in proper manner through proper attention, and if it is not present then it can adversely influence the communication process Considering the feedback skill which is also important and it highlights that the message or idea shared has been understood or not. It is regarded as the key component of interpersonal communication, and it leads to better flow of information within the nursing profession. In case if any patient has shared a message with any of the nurse and after sharing the same individual takes feedback from whom the message has been shared. Then in such case, it allows in knowing whether the message shared was understood correctly or not. Communication as one of the process does not flow in one direction and feedback is one of the most integral parts(Mishra, Boynton Mishra 2014). Feedback is one of the most significant parts of nonverbal, verbal and written communication and it directly generates value in the workplace or in another area where the message is being shared. It can be expressed that nurses must possess feedback skill, and it can take place in two forms where a nurse can give feedb ack to the person who has shared message or he/she can obtain feedback from others. The key benefit associated with this skill is that it improves knowledge level and thus, provides better growth opportunity within the nursing profession. Questioning skill is also considered to be most important as it allows in avoiding and correcting mistakes through clarification of the knowledge on a particular topic. Questioning is regarded as the open-ended process that assists in exploring ideas and issues where it becomes possible to enhance the knowledge level in a particular period. In order to demonstrate effective questioning, it is mandatory to differentiate the different type of questions that can be asked within nursing profession. Generally, various types of questions are present that involves open/close ended, straightforward, objective questions, etc. It is necessary for nurses to ensure that questions asked are linked with the subject and has relation with the same(DeVoe Wallace 2009). Due to this reason, questioning skill also has its own significance. Benefits of applying these skills to particular discipline In the present scenario, communication skills have become essential for carrying out the smooth flow of operations and functions within nursing processional. Nursers with good listening skills can enhance their overall productivity, and at the same time, they can solve problems of patients more effectively(Men 2014). However, it can be critically argued that development of good listening skills is not an easy task and nurses are required to train properly to acquire the mentioned-above skills. On the other side of this, the feedback system is also essential for the long-term growth and success within the nursing profession. Such system in the discipline of healthcare helps nurses to identify their loopholes or areas where they are lacking. Based on the information collected, effective measures can be taken to overcome weakness. On the contrary, it can be argued that negative feedbacks at frequent interval can result in lowering down the morale and motivation level of nurses to a great extent(Lane 2016). It can be stated that questioning at the workplace is also beneficial for carrying out the satisfactory flow of nursing practices. For instance, questioning helps nurses to enhance their knowledge base and overall productivity. Thus, staff members are able to contribute more to overall growth and success of the healthcare organization.; Communication Theory The overall concept workplace communication can be understood through communication theory such as Webers Classic Organization Theory of the fixed structure. The theory emphasizes on the fact that to ensure structured, effective and transparent communication; it is required by the management to operate with the well defined roles and responsibilities of all the employees(Keyton et al. 2013). The theory focuses on top to bottom approach and this result in eliminating all sort of confusion in the nursing practices. This communication theory also highlights the fact that a rigid structure within healthcare organization should be implemented by the administration so that disruption in the process of communication can be eliminated in the best possible manner(Dunn Goodnight 2016). Furthermore, it is more beneficial for healthcare organizations to provide some decision-making authorities to nurses along with defining their clear roles and responsibilities. On the other side of this, critical theory can be also taken into consideration to understand the workplace communication. The theory emphasize on the fact that emergence of conflicts within organization is natural and businesses should not worry about the same. Nurse resistance towards changes, decision and budgets are normal and the other areas or functions of management should not be adversely affected because of the same. On the contrary, the theory argues that the nurses working in healthcare organization, lacks motivation at frequent intervals. Thus, management is required to develop effective strategies to enhance the morale and motivational level of nurses. The theory highlight that effective communication between nurses can result in reducing conflicts and issues(Adler, Rodman DuPr 2016). At the same time, effective communication can support in enhancing the morale and motivational level of workers by providing them with clear direction to place their efforts and resources. Conclusion It can be inferred that the three interpersonal communication skills of listening, feedback and questioning are essential for the smooth flow of all functions within the nursing profession. Furthermore, listening ability helps nurses to become more productive and solve the problem. On the other hand, it can be inferred that feedback and questioning can result in enhancing the overall skill set and knowledge base of nurses. The Webers Classic Organization Theory of fixed structure and critical theory are the two different approaches which can be considered to understand the concept of workplace communication. References Adler, R, Rodman, GR DuPr, A 2016, Understanding human communication, Oxford University Press., Oxford. DeVoe, JE Wallace, LAFJGE 2009, 'Measuring patients perceptions of communication with healthcare providers: do differences in demographic and socioeconomic characteristics matter?', Health Expectations, vol 12, no. 1, pp. 70-80. Dunn, DM Goodnight, L 2016, Communication: Embracing Difference, Routledge, Abingdon. Keyton, J, Caputo, JM, Ford, EA, Fu, R, Leibowitz, S, Liu, T, Polasik, SS, Ghosh, P Wu, C 2013, 'Investigating verbal workplace communication behaviors', The Journal of Business Communication , vol 50, no. 2, pp. 152-169. Lane, SD 2016, Interpersonal communication: Competence and contexts, Routledge, Abingdon. Men, LR 2014, 'Strategic internal communication: Transformational leadership, communication channels, and employee satisfaction', Management Communication Quarterly, vol 28, no. 2, pp. 264-284. Mishra, K, Boynton, L Mishra, A 2014, ' Driving employee engagement: The expanded role of internal communications', International Journal of Business Communication, vol 51, no. 2, pp. 183-202. Rost, M Candlin, CN 2014, Listening in language learning, Routledge, Abingdon